Shipping policy

Where we ship

We ship from Neuried, Germany, to Germany and all other EU countries.

Delivery times

We ship orders within 1 business day. After dispatch, delivery takes 1-2 business days in Germany, 2-4 business days to other EU countries and 5-7 business days to Cyprus and Malta.

Total time from order to delivery: Germany 1-3 business days, other EU countries 2-5 business days, Cyprus and Malta 5-8 business days. We do not ship on weekends or public holidays.

Shipping costs

Shipping costs depend on the destination and the total weight of your order. They are shown in the cart and at checkout before you pay. All prices include VAT.

Germany
Up to 1.8 kg: 7.90 EUR
1.8 to 4.8 kg: 9.90 EUR
4.8 to 9.8 kg: 13.90 EUR
9.8 to 19.8 kg: 23.90 EUR
19.8 to 31.3 kg: 25.90 EUR

EU Zone 1 (Austria, Belgium, Czechia, Denmark, Luxembourg, Netherlands, Poland)
Up to 1.8 kg: 11.90 EUR
1.8 to 2.8 kg: 12.90 EUR
2.8 to 4.8 kg: 13.90 EUR
4.8 to 9.8 kg: 15.90 EUR
9.8 to 13.8 kg: 19.90 EUR
13.8 to 19.8 kg: 24.90 EUR
19.8 to 23.8 kg: 34.90 EUR
23.8 to 29.8 kg: 45.90 EUR
29.8 to 31.3 kg: 47.90 EUR

EU Zone 2 (France, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)
Up to 1.8 kg: 13.90 EUR
1.8 to 2.8 kg: 14.90 EUR
2.8 to 3.8 kg: 15.90 EUR
3.8 to 4.8 kg: 17.90 EUR
4.8 to 9.8 kg: 19.90 EUR
9.8 to 13.8 kg: 25.90 EUR
13.8 to 19.8 kg: 32.90 EUR
19.8 to 23.8 kg: 44.90 EUR
23.8 to 29.8 kg: 55.90 EUR
29.8 to 31.3 kg: 57.90 EUR

EU Zone 3 (Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania)
Up to 1.8 kg: 15.90 EUR
1.8 to 2.8 kg: 17.90 EUR
2.8 to 3.8 kg: 18.90 EUR
3.8 to 9.8 kg: 20.90 EUR
9.8 to 13.8 kg: 27.90 EUR
13.8 to 19.8 kg: 35.90 EUR
19.8 to 23.8 kg: 50.90 EUR
23.8 to 29.8 kg: 61.90 EUR
29.8 to 31.3 kg: 64.90 EUR

EU Zone 4 (Cyprus, Malta)
Up to 0.8 kg: 20.90 EUR
0.8 to 1.8 kg: 21.90 EUR
1.8 to 2.8 kg: 22.90 EUR
2.8 to 3.8 kg: 24.90 EUR
3.8 to 4.8 kg: 25.90 EUR
4.8 to 9.8 kg: 31.90 EUR
9.8 to 13.8 kg: 36.90 EUR
13.8 to 19.8 kg: 43.90 EUR
19.8 to 23.8 kg: 48.90 EUR
23.8 to 29.8 kg: 56.90 EUR
29.8 to 31.3 kg: 58.90 EUR

For orders over 31.3 kg, please contact us.

Customs and duties

We only ship within the EU, so no customs duties apply.

Tracking

You receive a shipping confirmation email with your tracking number once your order has shipped. Tracking is usually active within 24 hours.

Lost or damaged parcels

We are responsible for your order until it is delivered to you. If a parcel is lost or arrives damaged, contact us at info@alexanderschill.de and we will send a replacement or refund you.