Frequently Asked Questions
Check out the most frequently asked questions by our clients, along with our answers on all of them
Orders & Products
What products are you offering?
We provide a curated selection of premium BOSS riding apparel and high-end horse equipment, combining elite sporting functionality with iconic design.
Are the items on the website in stock?
Generally, all items shown as available can be ordered. If a specific size or color is marked as "Sold Out," you may contact us at info@alexanderschill.de to see if a restock is planned.
How do I find the right size?
Most BOSS Equestrian apparel follows standard European sizing. We recommend checking the specific product descriptions for fit notes (e.g., "slim fit" or "functional stretch").
Shipping & Delivery
How long will it take to receive my order?
We ship orders within 1 business day. After dispatch, delivery takes 1-2 business days in Germany, 2-4 business days to other EU countries and 5-7 business days to Cyprus and Malta. In total: Germany 1-3 business days, other EU countries 2-5 business days, Cyprus and Malta 5-8 business days.
Do you ship internationally?
Yes, we currently ship across Germany and the European Union.
Can I track my package?
Yes. Once your order has shipped, you will receive an email with a tracking number. Tracking usually becomes active within 24 hours of shipment.
Returns & Refunds
What is your return policy?
You can return any item within 14 days of delivery without giving a reason, including sale items. Only personalised or custom-made items and gift cards are excluded. You send returns back at your own cost. Full details are in our refund policy.
How do I start a return?
Email us at info@alexanderschill.de with your order number within 14 days of delivery. Then send the item within 14 days of your message to: Alexander Schill Shop / AS Equestrian, Viehweiderweg 8, 77743 Neuried, Germany. You choose the carrier and pay the return postage. We recommend a tracked shipment.
Are there items that cannot be returned?
Only personalised or custom-made products and gift cards cannot be returned. Sale items can be returned like any other item.
When will I receive my refund?
We refund the purchase price and the original standard delivery cost within 14 days of receiving your return request, to your original payment method. We may wait until we have received the item back or you have shown proof that you sent it.
Contact
You can reach us by one of the following methods. Our team will come back to you as soon as possible.
Address
Alexander Schill Shop
operated by AS Equestrian / Alexander Schill
Viehweiderweg 8
77743 Neuried, Germany
VAT ID: DE369036964
We are an independent retailer of original BOSS Equestrian products. We are not operated by BOSS Equestrian or HUGO BOSS.